Your Customer Is A Search Engine

While consumer confidence in advertising is at an all-time low, their confidence in search engines is growing. Why? Search engines offer consumers what advertising does not: relevance.

Today's consumers value relevance online and offline. A 2004 study of search engine user attitudes by IProspect indicated that nearly 80 percent of Internet users use search engines regularly and that more than half of users rely on search engines daily. The IProspect study showed that:

* most abandon search engine results by the third page and start over
* 23% abandon results after the first few entries
* 19% abandon results after the first page
* 26% abandon results after the second page, and
* 15% abandon results after the third page

One of the most interesting finding of the IProspect study is that many users consider the paid advertising that appears with listings to be legitimate search results.

Consumers demand marketing that's based on their needs. Saturated by thousands of advertising messages a day, marketing-savvy consumers recognize and reject the overt "brand building" tactics of traditional advertising agencies in favor of relevance. As a result, marketers that attempt to build brands based on emotion, design, and charisma are more likely to undermine their efforts and underestimate consumers than they are to succeed.

Companies need to distinguish themselves from competitors by adopting and exemplifying the keywords that have meaning to potential costomers. For example, a consumer who enters "Resort" into a search engine is looking for a different experience than someone entering "Hotel." Marketers must identify the keywords that accurately reflect a company and use them as the foundation for marketing tactics aimed at well-defined demographic target markets.

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